Returns & Exchanges
At Kiokii and..., we want you to love your beauty routine; if a product doesn't meet your expectations, we offer returns on most unopened and unused items within 14 days of delivery. For hygiene reasons, certain skincare and cosmetic items are final sale once the seal is broken.
Check Eligibility
Ensure your items are in their original, unopened packaging and were purchased within the last 14 days.
Contact Support
Email our customer care team with your order number and photos of the items you wish to return to receive a Return Authorization.
Pack and Ship
Securely pack your items and use a tracked shipping service to send the package back to our distribution center.
Receive Refund
Once our team inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing