Frequently Asked Questions
Everything you need to know about your Kiokii and... beauty journey.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within North America. Once your order ships, you will receive a tracking number via email to monitor its progress.
What is your return policy for beauty products?
Due to hygiene reasons, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase. Please contact our support team to initiate a return.
Are the products sold on Kiokii and... authentic?
Yes, 100%. We source all our products directly from authorized distributors and the brands themselves to ensure you receive only genuine, high-quality beauty items.
Do you offer international shipping?
Currently, we ship to select countries. Shipping fees and delivery times vary by location and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
How can I check the status of my order?
You can check your order status by logging into your account on our website or by clicking the 'Track Order' link found in your confirmation email.